Leadership for Customer Success with Helen Fanucci

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Happy Tuesday, Let's Talk Sales listeners! With the rise in COVID cases, we unfortunately had to take a brief hiatus due to scheduling difficulties. But we are delighted to be back with another fantastic guest! This week's show features Helen Fanucci.

Helen is a Customer Success Leader at Microsoft, where she’s spent more than 14 years driving sales and customer engagement. Before that, she spent time in sales leadership at IBM, Apple, and Sun Microsystems. 

Helen also serves as an educational counselor at her alma mater, MIT, and hosts the Love Your Team podcast. She splits her time between Arizona and Seattle. 

We hope you enjoy this great conversation!

Discussion with Helen Fanucci

In this episode, we cover:

• The value of empathy in leadership
• How companies can empower leaders
• Top performers holding leaders accountable
• The importance of flexibility
• Why we should embrace new ideas and change

…And more!

Featured on this episode:

• Helen Fanucci on LinkedIn
• Elizabeth Frederick on LinkedIn
• Helen's Recommendations:
  • Helen's podcast, Love Your Team
  • The Coaching Habit by Michael Bungay Stainer
  • Mindset by Carol Dwack
  • Anxiety at Work by Adrian Gostick and Chester Elton
• CFS Resource Recommendations:
  • Check out our eBook: Leadership For Organizational Growth!
• Subscribe to our blog!
• Follow us on Twitter! @CFSPlayBook

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