Are you a sales leader looking to help your team solve customer problems? In today’s competitive marketplace, it is vital to address any all customer issues as soon as they arise.
Customers have a billion companies and products to choose from and it is imperative to stand out from the crowd. The quicker you can provide fast and effective solutions, the happier your customers will be.
“Why is customer happiness so important,” you may ask? Check out this eBook on making client relationships work to see how you can turn customer success into your company's success.
In this blog post, we are going to discuss ways to solve customer problems. When your customers problem's are solved, so are yours!
3 Ways to Solve Customer Problems
1. Personal Touch
Nothing is more frustrating than sitting on the phone for hours with a robot and not being able to get a live person on the phone to solve an urgent issue.
It is imperative for enterprise clients to have a dedicated Account Manager or Customer Service Rep to address and all needs as soon as they arise. Hand holding and one on one attention will allow your customers to feel that they are not a dime a dozen. And instead, you are willing to invest the time to address their needs.
If budget and resources allow, it would be ideal to implement with all customers.
When problems arise, customers want fast and effective results ASAP. Actually, it's more like yesterday.
If problems arise with equipment that impacts daily business, i.e. phone, internet, vital banking software etc., customers do not want to hear that SLA or Service Level Agreements are being impacted and service will not be met.
They want to hear that you are addressing the issue and will follow up to make sure said service is back up and running.
For example, you are a VOIP provider and experiencing severe phone outages and need to do a complete upgrade over the weekend. Going the extra mile and informing customers that you finished the upgrade on Saturday morning, will gain their trust and confidence.
3. Customer Feedback
Gathering customers feedback via surveys or focus groups is imperative to preempting future issues.
Taking a close look at your internal operations and the willingness to make changes, will allow you customers to feel more connected to your business. By taking the time to listen to their feedback, you will foster long term mutually beneficial relationships.
So, what do you think?
Despite the newest Customer Service Software available, it's not your AI robot that makes you stand out from the crowd.
Instead, being accountable, asking for feedback and providing a real, live person to assist with issues, will make you stand out from your competition and obtain long term customers.
Have any other tips for ways to solve customer problems? Let us know in the comments!