Sales and Customer Service: Two Parts of One Machine

I’ll start with this: sales and customer service eventually comes full-circle. One leads to the other and vice-versa. Without making sales, you won’t have customers, nor will you have the need for customer service. Similarly, without customer service, you won’t have sales. Well, let’s take a step back. You would have sales, but they would [...]

By | 2017-09-11T16:39:55+00:00 September 12th, 2017|Sales Success|2 Comments

Upselling for Geeks: How to Turn Your Field Support Team into Sellers

Sales can be hard, and a great field support team that has a successful method for upselling can make your sales efforts a whole lot easier. If the technical staff isn’t helping as much as you’d like, it may not be their fault. As a trainer in the technical staff field, I’ve discovered gaps that [...]

By | 2017-06-20T17:20:12+00:00 March 17th, 2016|Sales Leaders|0 Comments