Customer Service: the Catalyst to Your Sales Success (Part 1)

If you’re like me, when you hear the phrase “customer service,” you automatically think of the poor people on the other end of the phone that strictly deal with angry customers. They’re the ones replying to the (honestly entertaining) comments on Wells Fargo’s Instagram pictures as well. Basically, they’re the ones that try to ease [...]

By | 2017-12-07T15:45:14+00:00 December 12th, 2017|Sales Leaders, Sales Success|0 Comments

Let’s Talk Sales! Customer Service in Sales eBook Interview – Episode 6

Customer service is an important part of the sales process. And this month on the CFS blog, we're focused on all things customer service. In this episode of Let's Talk Sales, our Director of Marketing, Rebecca Smith, interviews our Marketing & Sales Coordinator, Arianna Miskel, on her newest eBook: Why Customer Service Matters in Sales: [...]

By | 2017-12-07T14:56:52+00:00 December 11th, 2017|Let's Talk Sales Podcast, Sales Leaders, Sales Success|0 Comments

Let’s Talk Sales! Growing Engagement with Joe Apfelbaum – Episode 3

The featured guest on episode 3 is Joe Apfelbaum. Joe is the CEO of Ajax Union, a B2B Digital Marketing Agency based in Brooklyn, NY. Ajax Union specializes in: SEM & SEO Social Media Email Marketing Conversion Optimization Marketing Automation Business Blogging Marketing Funnel Development Design & Development Interview with Joe Apfelbaum On this episode, [...]

By | 2017-11-17T14:44:02+00:00 November 20th, 2017|Let's Talk Sales Podcast, Sales Leaders, Sales Success|0 Comments

Building Strong Relationships with Clients and Customers

To build strong relationships with clients and customers, be supportive of their goals. Story: You’re not salespeople, you’re career builders One day, while working as an Account Executive at GE, my Regional Manager assembled the sales team in the main conference room. Twenty of us sat listening to him describe our value proposition. “Stop thinking [...]

By | 2017-11-06T13:08:14+00:00 November 7th, 2017|Sales Leaders, Sales Success|0 Comments

Get on the Right Track with a PlayBook Template

Let me guess: you want to build out your very own Sales PlayBook but are just beginning to realize the amount of work that actually goes into doing so. I have two words for you: PlayBook Template. Yes, such a thing actually exists for people like you to plug every secret sauce and best practice [...]

By | 2017-10-26T16:09:24+00:00 October 26th, 2017|Sales Leaders, Sales Success|0 Comments

You Know You Have a Sales Personality When…

I’m sure you’ve heard it at some point in your career, or maybe even before you started working in sales: “you're a natural sales person!” or “you have such a sales personality!”. This might seem taboo, but believe it or not, there’s a certain type of person that succeeds in sales. You, as an exemplary [...]

By | 2017-10-17T15:15:27+00:00 October 17th, 2017|Sales Success|0 Comments

Solving Problems with the Problem/Opportunity Matrix

Are you a master at solving problems? Do you view problems as a roadblock, or as an opportunity? We’ve been writing and talking quite a bit about solving problems lately. Why? Well we believe that being a problem solver is critical to being successful in sales. Because everyone has problems. Everyone! So, if you’re a [...]

By | 2017-09-25T10:46:24+00:00 September 26th, 2017|Sales Leaders, Sales Success|0 Comments

Is Your Business Development Process Clearly Defined?

Having a business development process seems like a pretty obvious thing for any company to have. However, simply having a process in place is only part of the equation. For optimal results, your business development process needs to be clearly defined to everyone involved in following and supporting it. Now before I go any further, [...]

By | 2017-09-20T14:54:19+00:00 September 21st, 2017|Sales Success|0 Comments

Business Development Won’t Work Without Workability

I want to talk about working with people in a business development context. I find that most of business development training is focused on improving techniques, or what I call the “doing part.” Let’s step back and address a philosophy that comes before the doing part. I’m talking about something we call “workability.” Business Development [...]

By | 2017-09-20T11:52:11+00:00 September 20th, 2017|Sales Leaders, Sales Success|0 Comments

How to Increase Sales in Just ONE Step

Are you a CEO, Sales Manager, or salesperson wondering how to increase sales in your organization? Well of course you are! You clicked on the title of this article! So, let’s cut to the chase. I’m sure you’re thinking, “come on, Rebecca, get real. If there was a ‘secret’ selling trick, I would’ve heard about [...]

By | 2017-09-12T14:12:53+00:00 September 13th, 2017|Sales Leaders, Sales Success|0 Comments