How to Manage Your Remote Customer Service Team

Remote working provides both employers and employees with numerous benefits. So, it is no surprise that this type of work environment is quickly increasing in popularity. In fact, Amazon announced in April that it was adding 5,000 new remote customer support agents. And the Quarterly Journal of Economics published a study in 2015 saying that [...]

By | 2018-02-06T10:23:46+00:00 February 6th, 2018|Sales Leaders|0 Comments

Customer Service Lessons: What Verizon Taught Me About Selling

Today I got some good customer service lessons when I bought my new iPhone. Contrary to a number of bad experiences I’ve had with Verizon in the past, this one was a pleasure. My Operations Officer, Elizabeth, and I dropped by our local Verizon store. As we walked in, I said, “You do the talking, [...]

By | 2017-12-20T14:04:44+00:00 December 21st, 2017|Sales Leaders, Sales Success|0 Comments

Customer Service Tips for Sales Managers: How to Coach Your Team

Are you a sales manager looking for customer service tips? Well, you’ve come to the right place! We’re focused on customer service development on the blog this month. And today, we’re diving into customer service tips to help sales managers in their coaching efforts. Let’s explore. Customer Service Tips When it comes to selling, customer [...]

By | 2017-12-01T14:02:00+00:00 December 5th, 2017|Sales Leaders|0 Comments