Customer Service Scripts for Sales Managers & Salespeople

Looking for customer service scripts that your sales team can use to manage client relationships? Well, you’ve come to the right place! Now before we get into the customer service scripts, I’d like to first refer you to a post I wrote a few weeks back. It’s called Customer Service Tips for Sales Managers: How [...]

By | 2017-12-07T16:29:29+00:00 December 13th, 2017|Sales Leaders, Sales Success|0 Comments

Customer Service: the Catalyst to Your Sales Success (Part 1)

If you’re like me, when you hear the phrase “customer service,” you automatically think of the poor people on the other end of the phone that strictly deal with angry customers. They’re the ones replying to the (honestly entertaining) comments on Wells Fargo’s Instagram pictures as well. Basically, they’re the ones that try to ease [...]

By | 2017-12-07T15:45:14+00:00 December 12th, 2017|Sales Leaders, Sales Success|0 Comments

Let’s Talk Sales! Customers First with Bobby Giurintano – Episode 5

The featured guest on episode 5 is Bobby Giurintano. Bobby is a Key Account Manager at TGI Office Automation, a comprehensive office technology provider offering scalable solutions to complex business issues. TGI offers unparalleled, innovative technology from industry leading partners like Toshiba, Lanier, Lexmark, KIP, Riso, Kodak, Kyocera and HP. These partnerships enable TGI to provide [...]

What It Means to Have Relationship Integrity in Sales

What does relationship integrity have to do with sales? Well, just about everything! I’m sure you’ve probably heard this quote by Zig Ziglar about a thousand times, but here it goes again: “If people like you, they’ll listen to you, but if they trust you, they’ll do business with you.” Client relationships start with a [...]

By | 2017-12-05T15:16:19+00:00 November 30th, 2017|Sales Leaders, Sales Success|0 Comments

Want a Better Business? It All Stems from Workable Relationships

Are you looking to create a better business? One where people love to work, and where clients love to do business? At CFS, we believe that better business begins with workable relationships. For more on workability, check out my blog article here. But for now, let’s focus a bit on what sabotages workable relationships so [...]

By | 2017-11-27T16:57:39+00:00 November 29th, 2017|Sales Leaders|0 Comments

Customer Loyalty: Why Workability Matters Most

Looking to build customer loyalty? Any relationship between a buyer and a seller that is built on integrity will work. This is especially true during the “getting to know each other” phase. People become more productive and positive when everyone involved is considered equal. We call this a workable client relationship. In this type of [...]

By | 2017-11-16T09:29:27+00:00 November 16th, 2017|Sales Leaders, Sales Success|2 Comments