Customer Service: the Catalyst to Your Sales Success (Part 1)

If you’re like me, when you hear the phrase “customer service,” you automatically think of the poor people on the other end of the phone that strictly deal with angry customers. They’re the ones replying to the (honestly entertaining) comments on Wells Fargo’s Instagram pictures as well. Basically, they’re the ones that try to ease [...]

By | 2017-12-07T15:45:14+00:00 December 12th, 2017|Sales Leaders, Sales Success|0 Comments

Let’s Talk Sales! Customers First with Bobby Giurintano – Episode 5

The featured guest on episode 5 is Bobby Giurintano. Bobby is a Key Account Manager at TGI Office Automation, a comprehensive office technology provider offering scalable solutions to complex business issues. TGI offers unparalleled, innovative technology from industry leading partners like Toshiba, Lanier, Lexmark, KIP, Riso, Kodak, Kyocera and HP. These partnerships enable TGI to provide [...]

What It Means to Have Relationship Integrity in Sales

What does relationship integrity have to do with sales? Well, just about everything! I’m sure you’ve probably heard this quote by Zig Ziglar about a thousand times, but here it goes again: “If people like you, they’ll listen to you, but if they trust you, they’ll do business with you.” Client relationships start with a [...]

By | 2017-12-05T15:16:19+00:00 November 30th, 2017|Sales Leaders, Sales Success|0 Comments

Want a Better Business? It All Stems from Workable Relationships

Are you looking to create a better business? One where people love to work, and where clients love to do business? At CFS, we believe that better business begins with workable relationships. For more on workability, check out my blog article here. But for now, let’s focus a bit on what sabotages workable relationships so [...]

By | 2017-11-27T16:57:39+00:00 November 29th, 2017|Sales Leaders|0 Comments

Nurturing Relationships to Grow Your Network

Nurturing relationships is the best way to grow your network. But it can be difficult to find the time, and it can be hard to know what to do. Here are 3 principles for nurturing relationships. 1. Focus on nurturing relationships by adding value. One important principle of nurturing relationships is adding value. If you [...]

By | 2017-11-21T17:50:39+00:00 November 23rd, 2017|Sales Leaders, Sales Success|0 Comments

Want Raving Fans? Here’s How to Take Selling Beyond the Sale

As a CEO, sales manager, or salesperson, creating raving fans is an ambition worth striving for. There’s a huge difference between someone who buys on a transactional basis—and someone who buys because they’re loyal to your company, brand, or someone specific within your organization. We call the former a “customer,” and the latter a “client.” [...]

By | 2017-11-21T17:28:07+00:00 November 22nd, 2017|Sales Leaders, Sales Success|0 Comments

Leveraging Client Loyalty the Smart Way

Ever question the true value of client loyalty? Please don’t do that anymore. Believe it or not, on average, loyal clients are worth up to 10 times as much as their first purchase (White House Office of Consumer Affairs). After you digest that statement, I want you to take a moment to understand the sheer [...]

By | 2017-11-21T17:43:46+00:00 November 21st, 2017|Sales Leaders, Sales Success|0 Comments

Change the Way Your Sales Team Sells with the Client Evolution Model

Are you a sales manager looking for ways to help your sales team succeed? (Well I mean, of course you are!) So, let's get to it then. Let's help your sales team to succeed at selling and building relationships. This special edition webinar features two members of the CFS team: Charles Bernard, CEO Rebecca Smith, [...]

By | 2017-11-22T12:32:14+00:00 November 16th, 2017|Comments Off on Change the Way Your Sales Team Sells with the Client Evolution Model

Customer Loyalty: Why Workability Matters Most

Looking to build customer loyalty? Any relationship between a buyer and a seller that is built on integrity will work. This is especially true during the “getting to know each other” phase. People become more productive and positive when everyone involved is considered equal. We call this a workable client relationship. In this type of [...]

By | 2017-11-16T09:29:27+00:00 November 16th, 2017|Sales Leaders, Sales Success|2 Comments