Customer Service Tips for Sales Managers: How to Coach Your Team

Are you a sales manager looking for customer service tips? Well, you’ve come to the right place! We’re focused on customer service development on the blog this month. And today, we’re diving into customer service tips to help sales managers in their coaching efforts. Let’s explore. Customer Service Tips When it comes to selling, customer [...]

By | 2017-12-01T14:02:00+00:00 December 5th, 2017|Sales Leaders|0 Comments

Nurturing Relationships to Grow Your Network

Nurturing relationships is the best way to grow your network. But it can be difficult to find the time, and it can be hard to know what to do. Here are 3 principles for nurturing relationships. 1. Focus on nurturing relationships by adding value. One important principle of nurturing relationships is adding value. If you [...]

By | 2017-11-21T17:50:39+00:00 November 23rd, 2017|Sales Leaders, Sales Success|0 Comments

Want Raving Fans? Here’s How to Take Selling Beyond the Sale

As a CEO, sales manager, or salesperson, creating raving fans is an ambition worth striving for. There’s a huge difference between someone who buys on a transactional basis—and someone who buys because they’re loyal to your company, brand, or someone specific within your organization. We call the former a “customer,” and the latter a “client.” [...]

By | 2017-11-21T17:28:07+00:00 November 22nd, 2017|Sales Leaders, Sales Success|0 Comments

Leveraging Client Loyalty the Smart Way

Ever question the true value of client loyalty? Please don’t do that anymore. Believe it or not, on average, loyal clients are worth up to 10 times as much as their first purchase (White House Office of Consumer Affairs). After you digest that statement, I want you to take a moment to understand the sheer [...]

By | 2017-11-21T17:43:46+00:00 November 21st, 2017|Sales Leaders, Sales Success|0 Comments

Let’s Talk Sales! Client Relationships eBook Interview – Episode 2

Want to evolve client relationships, beginning at the prospecting stage? In this episode of Let's Talk Sales, our Director of Marketing, Rebecca Smith, interviews our CEO, Charles Bernard, on his newest eBook: Making Client Relationships Work. Making Client Relationships Work In the podcast, Charles and Rebecca discuss: What motivated Charles to write about client relationships [...]

By | 2017-11-10T11:13:08+00:00 November 13th, 2017|Let's Talk Sales Podcast, Sales Leaders, Sales Success|0 Comments

Building Relationships in a Digital World

Building relationships in today’s digital landscape is very different than it was 10, 20, and 30 years ago. Twenty years ago, the options to “keep in touch” were pretty simple. You placed a phone call, mailed a letter, or (maybe) sent an email. Today we have endless options. And that seems to be the problem! [...]

By | 2017-11-06T15:45:32+00:00 November 9th, 2017|Sales Leaders, Sales Success|0 Comments

Building Strong Relationships with Clients and Customers

To build strong relationships with clients and customers, be supportive of their goals. Story: You’re not salespeople, you’re career builders One day, while working as an Account Executive at GE, my Regional Manager assembled the sales team in the main conference room. Twenty of us sat listening to him describe our value proposition. “Stop thinking [...]

By | 2017-11-06T13:08:14+00:00 November 7th, 2017|Sales Leaders, Sales Success|0 Comments

Selling a Service? Here’s How to Script Your Sales Plan

If your company is selling a service rather than a tangible product, chances are you’ve run up against some challenges. Some of the more common problems we’ve heard from our clients’ prospects and customers that are selling a service include: Lack of clarity – prospects don’t understand how the process works and don’t have a [...]

By | 2017-10-30T16:17:52+00:00 October 31st, 2017|Sales Leaders, Sales Success|0 Comments

Active Listening for Sales: Being a Good Listener Will Set You Apart

If you want to sell anything to anyone, it truly starts by being an excellent listener. Some call this active listening. Others, like Stephen Covey, author of The 7 Habits of High Effective People, refer to this type of listening as empathic listening. Active Listening for Sales Active listening is a form of listening that [...]

By | 2017-09-14T12:54:48+00:00 September 19th, 2017|Sales Success|0 Comments

Want to Grow Client Relationships? Use the Client Evolution Model

Developing strong client relationships is the backbone of your business. So, understanding how client relationships work, and the roles that sales and marketing both play, is extremely important. If you’ve chosen to create buyer personas for your business and have had your sales and marketing teams align on this initiative, then you’re off to a [...]

By | 2017-10-13T09:48:47+00:00 August 31st, 2017|Sales Leaders, Sales Success|0 Comments