When training employees, it’s important to remember the big picture and end goals. It’s easy to get lost in the “just-in-case” training scenarios that can end up wasting a lot of time.
If you are able to cover a broad spectrum of ideals that add up to your big picture, training your employees will be more effective. They will have learned the skills necessary to make decisions effectively on their own, and thus, there would be no reason for “just-in-case” training.
Here are Five Guidelines for Training Employees:
- Be clear when stating desired outcomes and performance objectives: when employees know what the end result of trainings should be, it’s easier for them to understand how to get there. They will know how each training is useful and how it adds up to completing an end goal.
- Help employees understand behaviors through DISC: DISC assessments are a very helpful tool for sales people. The assessment not only shows how an individual employee behaves in certain situations, it shows how they can best interact with people of differing behavior profiles. DISC creates a deeper understanding of the decisions an employee makes, thus making trainings more effective.
- Don’t Micromanage: One of the best ways to learn is through mistakes. When training employees, take a more hands-off approach and let them make mistakes. If you don’t let your employees decide for themselves in trainings, how do you expect them to make decisions during real business hours? According to the Association for Psychological Science, “encountering errors during training helps to prepare trainees for real-life situations as they are required to apply concepts learned in training.”
- Have employees solve problems together: Not only does this improve communication skills between your employees, it teaches team-building skills. Furthermore, scientists state that watching others perform skills helps to learn faster. This is called behavioral role modeling.
- Track best practices, processes, and everything else: Training doesn’t end after the trainers leave your office. Develop a sales playbook with your team to ensure that best practices and processes are continuously updated.
In the end, training employees and absolutely overhaul the productivity and results of an organization, or it can fizzle out after a few weeks. Utilize these guidelines to make sure you are making the most out of training your employees.